Presto is a unique home-grown social marketing app with an eWallet function known as PrestoPay that offers shoppers a rewarding shopping experience with PrestoPay Credits as well as hassle-free mobile payments via PrestoPay. 

 

No. They will never expire. It is just like your bank account balance!

Top up your PrestoPay and you can use your wallet credit to purchase selected items by selecting [PrestoPay] as your payment method during checkout process. You can also utilize your PrestoPay Credits for purchase by selecting [Credits] as your payment method. 

i.    Tap [Forgot Your Password]
ii.    Enter your mobile number which you’ve used to register Presto account
iii.    Enter your email address which you’ve used to register Presto account
iv.    Follow the steps for new password set up

Email us at https://www.prestouniverse.com/my/contact-us available Monday to Friday from 9am to 6:30pm.

If you would like to grow your business by accepting payment via PrestoPay, please contact our team  at https://www.prestouniverse.com/my/contact-us.

PrestoPay is a unique mobile wallet that is accessible within Presto, a home-grown social marketing app, that offers a shopping experience with PrestoPay Credits. PrestoPay can be used to send money, buy movie tickets, shop, and more – online and in stores. 

i.    Top up – Top up your PrestoPay using JomPAY or Credit/Debit Cards issued by Malaysian banks

 

ii.    Scan - Make payment to participating merchants by scanning the QR Code provided

  

iii.    QR Pay - Show your QR Code to participating merchants for scanning when you want to make payment, it is as easy as that!     

 

iv.    Lucky Money – Send money to more than one person by splitting the amount of lucky money into equal or random values to a targeted number of recipients

 

v.    Transfer – Transfer money to your friends & family without any service charge, transaction and processing fee

 

vi.    Withdraw – Withdraw money from PrestoPay to your Malaysian bank account. Each withdrawal incurs a withdrawal fee of RM2.00 (subject to SST) and may take up to 10 working days to be processed depending on your bank. 

Basic Wallet allows you to top up your PrestoPay up to a maximum of RM500.00 without submitting any documents. Premium Wallet allows you to top up your PrestoPay up to a maximum of RM1,500.00. Also, enjoy all of PrestoPay's features when you upgrade from Basic to Premium Wallet:-

Type of Wallet Basic Wallet Premium Wallet
Wallet Size RM500.00 RM1,500.00
Scan & QR Pay
Withdraw
Transfer
Lucky Money

 

Upgrade to Premium Wallet now!

To upgrade to Premium Wallet, verify your identity by submitting Know Your Customer (KYC) verification request using your Malaysian Identity Card (IC):

i.    Navigate to [PrestoPay]

ii.   Tap [Upgrade]

iii.  Select [I'm a Malaysian]

iv.  Complete the steps by providing information as below:

  • Fill in your address information, employment information and purpose transaction
  • Photo of front part of your IC
  • Photo of back part of your IC
  • Photo of your IC next to your face
  • Submit your full name as per IC and your IC number

We will update you on the KYC verification status within 1 working day.

To upgrade to Premium Wallet, verify your identity by submitting KYC verification request using your Passport:

 

i.    Navigate to [Presto Pay]

ii.   Tap [Upgrade]

iii.  Select [I'm a Foreigner]

iv.  Complete the steps by providing information as below:

  • Fill in your address information, employment information and purpose of transaction 
  • Photo of the personal information page of your passport 
  • Photo of the personal information page of your passport next to your face
  • Submit your full name as per your passport number, nationality, birthday and gender

We will update you on the KYC verification status within 1 working day.

Account verification for Premium Wallet is a requirement by Bank Negara Malaysia. It will also help us safeguard you from financial crimes and decrease the risk of fraudulent transactions.

i.    Navigate to [PrestoPay]

 

ii.   Tap [Top Up]

 

iii.    Choose your Top Up Methods: [Credit/Debit Card issued by Malaysian banks] or [JomPAY]

 

iv.    Follow the steps to complete the top up process

The minimum amount for top up of money into PrestoPay is RM10.00 per transaction.  

The transaction limits of PrestoPay E-Wallet are as below:-.

E-Wallet Transaction Limit Basic Wallet Premium Wallet
Per Transaction RM500 RM1,500
Daily RM1,000 RM3,000
*Monthly RM4,500 RM10,000
Yearly  RM50,000 RM50,000

 

Note: E-Wallet transactions which are subjected to transaction limits as above; include payment, withdrawal and money transfer of your E-Wallet balance. 

PrestoPay Credits refers to electronic monetary credits in Presto App which may be utilized by you within the ecosystem of Presto App to perform any transaction that shall not be convertible into cash. One (1) Credits is equivalent to Ringgit Malaysia One (RM1.00) only.

 

Type of Wallet

Basic Wallet

Premium Wallet

Wallet Size

N/A

N/A

Scan & QR Pay

Withdraw

N/A N/A

Transfer

Lucky Money

 

The transaction limits of PrestoPay Credits are as below:-

PrestoPay Credits Transaction Limit Basic Wallet Premium Wallet
Per Transaction RM5,000 RM50,000
Daily RM5,000 RM50,000
*Monthly RM50,000 RM200,000
Yearly  RM200,000 RM1,000,000

Note: PrestoPay Credits transactions which are subjected to transaction limits as above; includes payment and credits transfer of your PrestoPay Credits balance.

No. PrestoPay Credits is stored in your PrestoPay account whereby PrestoMall Credit is stored in your PrestoMall account. However, both can be utilized for purchase in PrestoMall. 

You can use your PrestoPay Credits on the following services provided by Presto App. You may refer to the icons shown in your Presto App too.

 

a.   Mart/ Fresh/ Pharma/ Tech

Discover the best PrestoMall has to offer. Enjoy EXCLUSIVE DEALS and Lowest Price Guaranteed from MADNESS SALE every day.

 

b.   Food

Have food delivered to your doorstep in a few clicks via EASI app.

 

c. Tickets

Cut the queue and purchase movie tickets. Not only that, you can even buy marathon and event tickets.

 

d.   Hotel

Browse up to 290,000 hotal choices with competitive rates at your fingertips directly.

 

e.   Flight

Affordable airline tickets bookings through Airpaz for your travel destination needs.

 

f.   PrestoPower

Power Bank feature which offers easy rent and charge.

 

g.   PrestoFood

Spend PrestoPay Credits at restaurant outlets that have partnered with PrestoFood for your dining convenience! (refer to PrestoFood section for further inquiries)

You can pay to participating merchants by using [Scan] or [QR Pay] feature:-

a) Scan

i.    Navigate to [Scan] on the home screen of PrestoPay

 

ii.    Scan QR Code provided by the merchant

 

iii.    Enter the payment amount and tap [Continue]

 

iv.    Verify your payment details and proceed to [Confirm Payment]. You can toggle your payment method between PrestoPay and Credits by tapping [Change] 

 

v.    Authorize the transaction by entering your 6-digit PIN or Biometric Verification

 

vi.    You will receive a payment notification of the transaction

 

b) QR Pay

i.    Navigate to [QR Pay] on the home screen of PrestoPay. You can toggle your payment method between PrestoPay and Credits by tapping [Change] below the QR Code

 

ii.    Show your QR Code to the merchant for scanning

 

iii.    Verify your payment details and proceed to [Confirm Payment]

 

iv.    Authorize the transaction by entering your 6-digit PIN or Biometric Verification*

 

v.    You will receive a payment notification of the transaction

*NOTE: No authorization is required for payment transactions of RM100 and below, up to 5 times per day. 

The payment method options available for [Scan] and [QR Pay] are:-

i.    PrestoPay

ii.    Credits

You can check out wih combined payment method in single transaction. Please make sure you have sufficient balance in your PrestoPay or Credits before making payment.

Your unsuccessful payment might be due to the following reasons:

i.    Insufficient balance in PrestoPay or Credits

ii.    Poor internet connectivity

iii.   You have reached your transaction limits (refer to No.8 and 10)

i.    Navigate to [PrestoPay]

ii.   Tap [Transfer]

iii.  Choose a recipient under your “Buddies” list

iv.  Key in the amount you would like to send with the option of including a note and/ or passcode  

v.   Tap [Send Money]

i.    Navigate to [PrestoPay]

ii.    Tap [Transfer]

iii.    Tap [Outside Presto]

iv.    Key in the amount you would like to send with the option of including a note and/ or a passcode  

v.    Tap [Send Money]

v.    A link will be generated for you to share with your friends & family after you tap [Confirm]

i.    Navigate to [PrestoPay]

ii.   Tap [Lucky Money]

iii.  Key in the total amount of Lucky Money you would like to send

iv.  Key in the total number of Lucky Money packets you would like to send. You may choose to split the amount of Lucky Money per packet equally or randomly

v.   Tap [Send to Presto Users] > Select users under your “Buddies” list > [Send Lucky Money]

i.    Navigate to [PrestoPay]

ii.   Tap [Lucky Money]

iii.  Key in the total amount of Lucky Money you would like to send

iv.  Key in the total number of Lucky Money packets you would like to send. You may choose to split the amount of Lucky Money per packet equally or randomly

v.   Tap [Send Outside Presto] > [Send Lucky Money] > A link will be generated for you to share with your friends & family

Pass Code” is a set of code which is created by the sender in “Enter a pass code”. It is an optional step while you transfer money to others. The recipient will need to enter the passcode from you in order to receive the money.

Lucky Money” enables you to send money to more than one person whereas “Transfer” only allows one recipient.

We support withdrawal to local bank accounts, which means you must have a Malaysian bank account in your name, to withdraw money from PrestoPay.

i.   Navigate to [PrestoPay]

ii.   Tap [Withdraw]

iii.   Key in the amount you would like to withdraw

iv.   Select your bank

v.    Key in your bank account number (Omit spaces & dashes)

vi.   You must agree to the withdrawal terms before tapping [Withdraw Funds]

 

The withdrawal request may take up to 10 working days to be processed depending on your bank.

Yes. A withdrawal fee of RM2.00 (subject to SST) will be charged for every withdrawal. The withdrawal fee will be deducted from the withdrawal amount.

The minimum amount of money transfer is RM1.00, whereas the minimum amount of withdrawal shall not be less than the withdrawal fee (including SST).

The maximum amount of money transfer and withdrawal is subject to the transaction limits of PrestoPay.

PrestoPay is regulated by Bank Negara Malaysia (BNM) and complies to every standard and guideline issued by BNM. This helps to ensure your payment transactions and data are secure, as per the safest bank practices.

Please contact Presto Care at https://www.prestouniverse.com/my/contact-us available every Monday to Friday from 9am to 6:30pm.

 

Note: SST means sales and services tax as imposed under the Sales Tax Act 2018 and Service Tax Act 2018, as may be amended from time to time.

 

If you would like to grow your business by accepting payment via PrestoPay, please contact our team at https://www.prestouniverse.com/my/contact-us.

It is free to register as a PrestoPay Merchant.

You need to submit business/ company documents and relevant information to register as a PrestoPay Merchant. You may contact us via email at https://www.prestouniverse.com/my/contact-us and we will be in touch with you soonest possible.

PrestoPay is regulated by Bank Negara Malaysia (BNM) and complies to every standard and guideline issued by BNM. This helps to ensure your payment transactions and data is secure, as per the safest bank practices.

You may contact us at https://www.prestouniverse.com/my/contact-us and we will be in touch with you soonest possible.

 

 

 

The loyalty and rewards programme owned, operated and administered by BIGLIFE Sdn. Bhd. (Formerly known as BIG Rewards Sdn. Bhd. and Think BIG Digital Sdn. Bhd.)

Loyalty points that you can earn when you use your pre-assigned BIG Member ID at any of our participating partners or for other initiatives and programmes devised and/or managed by AirAsia and BIG from time to time.

  1. You will need to link your Air Asia BIG Rewards account in Presto
  2. Thereafter, you can start the shopping experience on Presto app
  3. At check-out, select PrestoPay as a payment method
  4. On the Payment Details page, toggle the BIG Rewards Points Slider to activate usage as a payment
  5. Available payment value that can be used from BIG Points will be auto calculated and displayed
  6. If the payment value from BIG Points is not adequate, additional payment options will be available to complete the payment
  7. Click ‘Confirm & Pay’

 

BIG Points Redemption (General):

 

  • BIG Points earned and/or issued in the Member’s Account including the balance of BIG Points remaining therein up to 31st May 2019 will remain valid for a period of thirty-six (36) months from the date of issuance of such BIG Points and it will automatically expire from the Member’s Account at the end of 36th consecutive month thereafter.

 

  • Expired BIG Points will be deducted and will not have any extension period or given a bigger time frame to use the unredeemed points unless otherwise determined by BIG.

 

Conditions for BIG Points Redemption:

 

  • Members Accounts must be active and not suspended or terminated at the time of a redemption request.

 

  • Points that were used for redemption will be deducted by date of order and the BIG Points that are close to expiry will be redeemed first followed by BIG Points earned at a later date.

 

  • BIG bears no responsibility for defects or deficiency in the goods or services supplied to you by any Merchants.

 

  • Disputes concerning goods and services received as a reward under BIG Rewards shall only be settled between Member and Merchant, service establishment or supplier. BIG will bear no responsibility to resolve such disputes or the dispute itself.

 

  • Any redemption once accepted by BIG, cannot be revoked, cancelled, changed, returned or exchanged by the Member. Redeemed points will not be credited back in Member’s account.

The amount of BIG Points to be used is pre-set by an automated calculation based on the following conditions once the BIG Rewards Points slider has been enabled;

 

(a)  Fifty per cent (50%) of BIG Member's BIG Points balance under the linked BIG Member's BIG Rewards account; or

(b)  Up to five thousand (5,000) BIG Points whichever is lower.

 

In the event of the full price of products and/or services redeemed by BIG Member as a form of payment through Presto, the conversion of the full price to BIG Points shall be rounded up where applicable.

After the pre-set conditions have been applied, the minimum amount required to be used as a payment through Presto is 250 BIG Points.

PrestoMall, Malaysia’s largest homegrown online shopping platform is now available for user to shop using BIG Points. Stay tuned to our latest news for upcoming services that will be activated for BIG Points as a form of payment.

Once a purchase has been made using BIG Points as form of payment, no refund of BIG Points is allowed, and any refund is strictly subjected to Presto’s refund policy as applicable.

User can direct all queries, products and/or services related issues with respect to Presto and/or its respective merchants.

Email: support@prestouniverse.com

Operating Hours: Monday – Friday 9am-6:30pm

 

Presto App > Tap on Wallet > Balance will be displayed on BIG Rewards tab ( if the Air Asia BIG Rewards account has been linked successfully)

 

Presto App > Tap on Wallet > Select BIG Rewards Points tab > Click on Remove Account

Contact our Customer Care Team for further inquiries or disputes by going to your Presto App tap into [Account]>[Help]>[Email Us].

Send in your inquiries at support@prestouniverse.com.

Available Monday to Friday from 9am – 6:30pm.

There can be only one successful linked account at any given one time.

 

Illustrations for the benefit of doubt:

Presto account A linked with BIG Rewards account A

And then,

Presto account B link with BIG Rewards account A

 

In this scenario, Presto account B will be the account holder for BIG Rewards account A

You can use PrestoPay E-Wallet Balance or PrestoPay Credits as an additional payment method if you lack insufficient BIG Points for your purchase.